The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.
Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.
At Youturn, our work matters. Every day, our teams support people navigating some of life’s most complex challenges — across community and family services, postvention, and mental health and wellbeing.
With over 35 years of impact, we partner with communities, governments and sector organisations to deliver services that are safe, responsive and deeply human.
This role is an opportunity to stand alongside those delivering that work — to enable them, strengthen them, and help shape the environment in which they can do their best work.
This is a senior partnering role at the heart of service delivery — where people, performance and purpose intersect.
You will work alongside senior leaders across a geographically dispersed portfolio, helping them navigate complexity, build capability, and deliver sustainable outcomes for both their people and the communities they serve.
You will bring both strategic clarity and operational depth — translating people strategy into practical, grounded solutions that work in real environments, with real constraints, and real human impact.
Desired Skills and Experience
What You Will Do
You will be a trusted advisor, challenger and enabler — shaping how we lead, how we structure, and how we care for our people.
Your focus will include:
Partnering with senior leaders to align workforce strategy with service delivery outcomes
Leading workforce planning and capability uplift across a multi-site, multi-state workforce
Coaching leaders to build clear, accountable and high-performing teams
Navigating complex ER/IR and workforce risk with sound judgement and pragmatism
Embedding psychosocial safety, wellbeing and sustainable ways of working
Using data and insight to inform decisions, strengthen performance and anticipate risk
About You
You are a seasoned HR leader who understands that good people practice is not theoretical — it is lived, applied and felt.
You bring:
Experience as a senior HR Business Partner in complex, service delivery environments
Strong capability in workforce planning, organisational change and ER/IR
The confidence and judgement to advise, challenge and support leaders through complexity
A coaching mindset — balancing care, clarity and accountability
A practical, solutions-focused approach, grounded in data and attention to detail
Experience in community services, health, government or the not-for-profit sector will be highly regarded — but equally important is your alignment to purpose and your ability to operate in environments where the work truly matters.
Why Youturn
At Youturn, we are building an organisation where care is not a concept — it is a practice.
Where leaders are enabled to lead well.
Where people are supported to do meaningful work sustainably.
And where our systems, structures and ways of working enable — not hinder — impact.
This is a role where you can contribute to that ambition in a tangible, lasting way.
How to Apply
If you are motivated by purpose, grounded in practice, and ready to contribute at a senior level.
As part of your application, please respond to the following questions:
1. Service Delivery & Partnership
Describe how you have partnered with leaders in a service delivery environment to improve workforce outcomes or service delivery. What was your role and impact?
2. Workforce Planning at Scale
Share your experience planning for a multi-site and/or multi-state workforce. How did you use data or insight to inform your approach?
3. Coaching & Enabling Leaders
Provide an example of how you have built leadership capability or supported leaders through complex people matters.
Applications close: Friday, 1 May 2026.
For a confidential discussion, please contact Kirsty Dwyer @ kirsty.dwyer@youturn.org.au
