The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.
Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.
Supporting young and vulnerable people in their time of need, is at the heart of what we do at Youturn. Our organisational culture is built on trusting relationships that are meaningful and inclusive. We listen to understand, we embrace diversity and we offer a safe space free from judgement.
To ensure our young and vulnerable people receive individualised support, we invest in team members who embody our values to foster a collaborative culture of excellence.
The Administrative Officer role at headspace, Port Lincoln is pivotal in providing comprehensive support across all operational aspects of the organisation. The incumbent will handle reception, secretarial, administrative (including MBS billing), communication, and organisational tasks in a youth-friendly environment.
The primary goal is to offer reception and administrative assistance to all members of the centre, ensuring a high standard of care for young individuals and their families and friends. This position is vital to maintaining a professional and confidential atmosphere while supporting effective service delivery and day-to-day operations. The Administrator is crucial for ensuring that the service is perceived as accessible, welcoming and youth-friendly. This position is a 0.6 part time role - so flexible availability is greatly appreciated.
Key Responsibilities
Administration
Perform various administrative tasks as required, including reception duties, telephone management, calendar maintenance, appointment management, database management, scanning, filing, and correspondence management.
Provide general administration support including resource preparation, shopping, postage, mail in and out, and other general office administrative duties as required.
Administrative tasks as directed by the Line Manager to support the team with specific priorities including general daily housekeeping activities, facilities management including maintaining office/kitchen supplies, ensuring facilities are cleaned and well-equipped and organising regular and timely maintenance and repairs.
Organise bookings of meeting rooms, including arrangement of catering, equipment hire, key deposit and cleaning.
Manage office systems, file and brand management, and promotional materials.
Ensure confidentiality of young people and Headspace information.
Handle reception duties such as patient billing, medical history requests and appointment management.
Ensure timely reminders for Mental Health Care Plans and Reviews.
General Duties
Promote the program, communicate regularly with and build and maintain collaborative working relationships with program partners and all relevant stakeholders in the program.
Maintain an open-minded and flexible approach to the work whilst maintaining the best practice principles contained within the Code of Conduct, policies and procedures of Youturn.
Contribute to a positive representation of Youturn through supportive and positive working relationships with staff, young people, their families/carers/kin, stakeholders and the wider community.
Participate in service staff meetings and professional development with the relevant Line Manager and other staff as appropriate.
Participate in appropriate education to develop and maintain necessary knowledge and skills required to fulfil the responsibilities of the position.
Desired Skills and Experience
Essential Experience, Qualifications & Other Requirements
Essential
Tertiary qualifications and/or a minimum of 3 years' relevant experience in Office Administration/Reception in a medium-sized organisation, ideally in the Social Support environment or Medical Reception.
Sound written and oral communication, interpersonal and customer service skills and the capacity to deal confidently and courteously with people at all levels.
Strong organisational skills, the ability to successfully complete several tasks concurrently, maintain high levels of attention to detail, maintain documentation and record keeping, and meet deadlines.
Current ‘C’ class Open Driver’s License.
Knowledge and/or experience of MBS system and processes for patient billing or the ability to rapidly acquire relevant skills.
Hold a current Working With Children Check (WWCC) issued by the relevant State or Territory. Example, Blue Card.
Hold or be eligible to apply for, a Licensed Care Suitability Check issued by the Department of Child Safety, Youth Justice, and Multicultural Affairs.
