Help Desk & IT Support (Information & Communication Technology)
About Youturn
The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.
Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.
We’re seeking an enthusiastic and skilled Technical Support Analyst to join our small but highly capable IT team. In this role, you’ll provide technical support, troubleshoot issues, and resolve hardware and software problems, all while delivering exceptional customer service to our national teams.
What you’ll do
Provide responsive and effective technical support through our ticketing system, phone, or onsite visits
Manage and maintain Microsoft Modern Workplace tools, including
SharePoint Online: page and site management
Entra ID (formerly Azure AD): user and license administration
Intune: Windows and mobile device management, Autopilot, configuration policies, and application packaging
Exchange Online: group and user management via UI and PowerShell
Leverage Dynamic Groups to automate processes and enforce strong security practices. Done once, done right
Act as a Knowledge Base Champion by maintaining clear and up-to-date internal and external documentation
Apply sound backup and networking best practices during technical implementation
Continuously learn and adapt. If something’s unfamiliar, you’re not afraid to dig into the docs or manuals to figure it out.
Understand and use most IT acronyms with ease
Desired Skills and Experience
What you’ll bring:
• 3+ years of hands-on experience with ITIL and ITSM frameworks.
• Strong communication skills and a user-first mindset.
• A proactive, solutions-oriented approach to technical challenges.
• A passion for learning and sharing knowledge with the team.
Other Requirements
Successful applicants will also need to hold a ‘C’ class Open driver licence, State Working with Children Check and hold, or be eligible to apply for
We care about you
We offer a generous remuneration package with benefits designed to support your career and lifestyle goals:
Enjoy salary packaging of up to $15,900, plus $2,650 meal entertainment benefits to maximise your take-home pay
5 days of paid wellness leave each year (pro-rata)
12 weeks paid parental leave after just one year of service
Annual leave loading to boost your annual leave pay
We’d love to meet you!
If you have the skills, experience and passion to fit our team, please take the next step and apply by submitting your resume and cover letter.
Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.
We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: recruitment@youturn.org.au
Please advise if you have been referred to this position by a current employee of Youturn.
